At arenaph, your privacy matters as much as your gaming experience. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012 (Republic Act No. 10173).
arenaph is committed to handling your personal data responsibly, transparently, and in full compliance with Philippine data privacy law.
arenaph fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are committed to upholding your rights as a data subject, including your right to access, correct, and erase your personal data.
All personal data collected by arenaph is stored using industry-standard encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security audits to prevent unauthorised access or data breaches.
arenaph does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service providers who are contractually bound to protect it, and with regulatory authorities as required by law.
Under the Data Privacy Act, you have the right to be informed, to access your data, to correct inaccuracies, to object to processing, to erasure, and to data portability. arenaph makes it easy to exercise these rights by contacting our support team.
arenaph uses cookies and similar technologies only to improve your experience on the platform — for session management, preference storage, and analytics. We do not use cookies to track you across unrelated third-party websites.
arenaph sends promotional communications only to Players who have opted in. You can unsubscribe from marketing emails or SMS at any time by contacting our support team or using the unsubscribe link in any marketing message we send you.
By registering on or using the arenaph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use arenaph.
arenaph is a Philippine-based online gaming and entertainment platform accessible at arenaph.org. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), arenaph acts as the Personal Information Controller in respect of the personal data of its registered Players and website visitors.
If you have any questions about how arenaph handles your personal data, you may contact our Data Protection Officer at [email protected].
When you register for an arenaph account, use our services, or contact our support team, we may collect the following categories of personal data:
When you access and use the arenaph platform, we automatically collect certain technical and behavioural data, including:
arenaph collects personal data through the following means:
arenaph uses the personal data it collects for the following purposes:
Under the Data Privacy Act of 2012, arenaph processes your personal data on the following legal bases:
arenaph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share data with trusted third-party service providers who assist us in operating the arenaph platform, including payment processors (GCash, PayMaya, banks), identity verification providers, cloud hosting providers, customer support software providers, and analytics services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.
arenaph may disclose your personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government bodies where required by applicable Philippine law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of arenaph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
We do not share your data with advertisers or data brokers. arenaph will never sell your personal information to third-party marketers, advertising networks, or data aggregators.
Cookies are small text files placed on your device when you visit a website. arenaph uses cookies and similar technologies (such as web beacons and local storage) to make the platform function correctly and to improve your experience.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the arenaph platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
arenaph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
When personal data is no longer required, arenaph will securely delete or anonymise it in accordance with our data retention and disposal procedures.
arenaph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arenaph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay where required by law.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by arenaph:
To exercise any of these rights, please contact arenaph's Data Protection Officer at [email protected]. We will respond to all data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.
arenaph is strictly for users aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child has registered on arenaph or provided us with personal data, please contact us immediately at [email protected] so that we can take appropriate action.
arenaph primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software licensors operating internationally.
Where such transfers occur, arenaph ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. By using arenaph, you consent to such transfers where they are necessary for the provision of our services.
arenaph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via email or a prominent notice on the arenaph platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of arenaph after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how arenaph protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or arenaph's handling of your personal data, please contact our Data Protection Officer:
Data Protection Officer — arenaph
Email: [email protected]
Response Time: Within 30 days of receipt
Support Hours: 24 hours a day, 7 days a week
If you are not satisfied with arenaph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how arenaph protects your personal data, join over 120,000 Filipino players enjoying a secure, fair, and entertaining gaming experience — all in Philippine Peso. Must be 21 years or older to register.